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FREQUENTLY ASKED QUESTIONS

All genuine precious and semi precious gemstones, jade, pearls can be restyled. Except your gold/silver settings which we will send to be recycled.

You will be happy to know that unlike other jewellers, we can work with gemstones of any size… big, small or even tiny! Share with us what you have in your collection (jewellery pieces or loose gemstones) and we can help assess the suitability & suggest ideas on how the  gemstones may be restyled into something new.

Be wowed by some of the transformations we have done here.

 

Absolutely!

Since our inception in 2017, we have been transforming customer collections that range from single gemstones to priceless heirlooms all to 5 star reviews 🙂  We were even at times asked to safe-keep our client’s collection until such time our clients are ready to repurpose them!   
Our principal designer Karen Lee, is an award winning designer and a well-established jeweller in HK since 2003. As a trained gemologist, she will also be able to help our clients assess if their collection is genuine or not.  
Every piece of jewellery that we receive from you are carefully documented with detailed pictures and characteristics of gemstones noted including any pre-existing marks/damages. We will also request a copy of your gemstone certificates if you have them for added identification.

 

Unlike other jewellers, we don’t outsource any of our process. Every step is handled in-house, from our very own workshop to our team of highly skilled craftsmen.  Every gemstone are accounted for and for those that are eventually not used in the new piece, they are duly returned.  We also use only premium couriers such as FEDEX and DHL for all our deliveries.

With RockCandy Joaillerie, you can be assured of quality control and security every step of the way. Something our customers have come to love & trust us in to repurpose their precious collection.

 

We get asked a lot this question and our answer has always been… It depends! 🙂

The price to restyle and reset depends on…

  • the final design that you choose. E.g. A simple small setting will cost less than a intricate & large design setting.
  • your choice of precious metal to use. We offer platinum, 9k, 18k gold settings as well as gold plated silver settings.
  • whether additional new gemstones are added to complete your dream piece. Prices of gemstones varies a lot depending on what gemstones are ultimately preferred and used. As a gemstone wholesaler, you can be assured that we offer only genuine gemstones at competitive prices.

 

Having said that, it is safe to assume that restyling work starts from a minimum of $1500 and above. The good news is since this is a highly customised bespoke process, we will work to customise the design to suit your budget. 🙂

One thing we can promise you is it will all be worth it when you receive your new piece of jewellery!

We do not have a retail store. We are passionate about maintaining a highly personalised approach yet  keeping our costs low. This allows us to offer you competitive prices without additional mark-ups.

Our highly personalised service means our bespoke consultants are ready to meet you at your convenience. We come to you and not the other way around.

As an established jeweller, you have our assurance that we retail only genuine gemstones & fine jewellery. Although we don’t hold ready stock, we do selectively bring in pieces of ready-to-wear items from our Hong Kong boutique to customers who are ready to purchase & keen to view the items before doing so.

 

 

Our 3 step bespoke process makes it a breeze for anyone to appreciate & enjoy the world of bespoke customised jewellery!

  1. Consult
  2. Design
  3. Create

Read more about our service here or simply drop us a note for a no obligation chat.

With us, you get the best of all worlds or simply put, spoilt for choices!

Although we are known for our distinctively unique approach of using what you have first before new, we are also known for offering only truly unique finely hand-crafted designs & jewellery selection.

You have come to the right place if unique is what you seek.   We offer plenty of options so you can easily customise or personalise a gift for yourself or your loved ones  You can

  1. customise something from scratch; or
  2. personalise a ready-to-wear piece from our collection to your choice of colours/gemstones
  3. purchase online from our unique ready to wear pieces
  4. or simply have a chat with us and we will help curate from our wide inventory of  jewellery pieces and gemstones for something that will truly sparkle for you.

We also offer from time to time, one-of-a-kind creations or special selections of gemstones that are too good to pass!  Simply subscribe to our newsletter and stay informed for the latest and special limited collections.

 

Exquisitely crafted pieces by experienced craftsmen takes time.  And not just by anyone but by our very own artisans whom even other jewellers in the industry have come to rely on for their attention to detail.

Part of the artisanal process also involves creating a dedicated wax mould for your creation. This means no one else will have the exact same piece of creation as you. How nice is that?

All our pieces are carefully inspected before we deliver to our customers for quality and workmanship. You can be assured you are owning a truly artisanal creation that you will be proud to wear with RockCandy Joaillerie.

 

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